Privacy Policy

Last updated: May 6, 2026

RM Support respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our website or receive our home health and medically tailored meal services.

By using our site or services, you agree to this Privacy Policy.

Information We Collect

We may collect information such as:

Contact information

Name
Phone number
Email address
Mailing or delivery address

Service and eligibility information

Information about your Medicaid or health plan
Eligibility details provided by you, your health plan, or your care team
Information about your health needs that relate to meal or service eligibility (for example, diet needs or conditions relevant to medically tailored meals)

Service and delivery details

Types of meals, groceries, or items you receive
Delivery dates, times, and locations
Communication preferences and feedback

Website usage information

Pages you visit on our site
Basic technical information (such as browser type, device type, and general location)

We only collect health-related information that is needed to provide or arrange your services, as allowed by law and your health plan.

How We Use Your Information

We may use your information to:

Confirm your eligibility for services with your health plan
Plan, prepare, and deliver meals, groceries, or other approved items
Coordinate with your health plan, care manager, or healthcare providers
Communicate with you about your services, deliveries, or changes
Improve our programs, quality, and website
Meet legal, regulatory, and reporting requirements

We do not sell your personal information.

How We Share Your Information

Important Privacy Restrictions:

No Marketing Sharing: RM Support will not share your personal or customer information with third parties for marketing or promotional purposes.
Mobile Information: No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
SMS Opt-In Data: All other categories mentioned in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

How We Protect Your Information

We use reasonable physical, technical, and administrative safeguards to protect your information, such as:

Limiting access to staff who need the information to do their jobs
Using secure systems and processes where appropriate
Training staff on privacy and security

Your Choices and Rights

Depending on your state and health plan, you may have rights such as:

Accessing certain information we have about you
Asking us to correct information that is wrong or incomplete
Asking us to limit certain uses or sharing, when allowed by law
Updating your contact or communication preferences

To exercise your rights, contact us using the information below. We may need to verify your identity before responding.

How Long We Keep Your Information

We keep your information for as long as needed to:

Provide services to you
Meet legal, regulatory, and health plan requirements
Resolve disputes and enforce our agreements

We follow laws and policies that tell us how long to keep different types of records.

Children’s Privacy

Our services are for eligible members and their caregivers. If we learn that we collected personal information from a child in a way that is not allowed by law, we will take steps to delete it or handle it as required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top.

Your continued use of our site or services after changes means you accept the updated policy.

If you have questions about this Privacy Policy or your information, contact:

RM Support – Privacy
Email: office@rmsupportva.com
Phone: 1 (929)642-1830